Our return policy is valid for 7 days from the date of delivery. After this period, we are unable to offer a refund.
Due to the nature of our products (extra virgin olive oils and vinegars), we do not accept returns of any food items that have been opened, used, or tampered with.
To be eligible for a return, the item must be:
Unused
In the same condition in which you received it
In its original, unopened packaging with all seals intact
To complete your return, a receipt, proof of purchase, or online order number is required.
Refunds will be credited to your original method of payment, unless you request store credit. Both options carry equivalent value.
Stefan and Sons reserves the right to limit return privileges for customers who repeatedly misuse the return process or submit unfounded claims. If a customer is found to frequently abuse our return or claims procedures without valid reason, we may take appropriate action.
This may include, but is not limited to:
Restricting access to certain services
Limiting future purchases
Temporarily suspending the customer’s account
To maintain a fair experience for all customers, we reserve the right to review accounts and limit future orders if irregular return patterns are identified. These measures help us protect both our customers and the integrity of our services.
Damaged Items – Reporting & Replacement
For a product that has been damaged during transit, send an email with a description of the damage to[email protected]
To expedite a resolution, please include clear photos of the following:
The damaged item
The interior packaging
The shipping box with the label visible
All damage claims must be submitted within 5 days of delivery.
Important: Returned items must be packaged with sufficient protection to avoid further damage in transit. We reserve the right to deny a refund or replacement if the returned item shows signs of tampering, intentional damage, or was returned without proper internal protection (e.g., loose items, broken glass, or missing cushioning).
Refund Process – How and When You’ll Get Your Money
Once we receive and inspect your returned item, we’ll send you an email confirming its arrival.
You’ll also be notified whether your refund has been approved or denied.
If your refund is approved, it will be processed and a credit will be automatically issued to your original method of payment within 3 to 5 business days.
If you haven’t received your refund yet, please follow these steps:
Double-check your bank account.
Contact your credit card company—there may be a delay before the refund is officially posted.
Reach out to your bank—processing times can vary depending on the institution.
If you’ve completed these steps and still haven’t received your refund, feel free to contact us at [email protected] for further assistance.
Non-Refundable & Sale Items Policy
Only regular-priced items may be refunded. Sale items are not eligible for return or refund, except in cases of damage or manufacturing defect.
Need help with your return or refund?
Contact our support team at [email protected] and we’ll be happy to assist you.
